Complaints Procedure

Please follow the steps below if you have a complaint.

What if I have a complaint?

Please follow the below steps;

Step one

Log your complaint with us by phone, letter, email, or via the contact page on this website.

Step two

Your complaint will be investigated and we will respond to you within three working days, and we will try to resolve it, where possible, within 10 working days.

Step three

If you are unhappy with the outcome, then you may wish to appeal. To do this, simply write to us and request for the matter to be re-evaluated by a more senior member of our organisation. You must do this within 28 calendar days of receiving our initial response. Please state the grounds of your appeal.

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