What if I have a complaint?
Please follow the below steps;
Log your complaint with us by phone, letter, email, or via the contact page on this website.
Your complaint will be investigated and we will respond to you within three working days, and we will try to resolve it, where possible, within 10 working days.
If you are unhappy with the outcome, then you may wish to appeal. To do this, simply write to us and request for the matter to be re-evaluated by a more senior member of our organisation. You must do this within 28 calendar days of receiving our initial response. Please state the grounds of your appeal.